The data copy will proceed within 24 hours. The order status changes to Data copy error resolved. The screen tells how to recover from two other copy errors: a missing storage account and a missing access key.įor each error, there's a Learn more link to get more information.Īfter you resolve the errors, select the check box by I confirm that the errors have been resolved. In the example, the Enable large file share error can be resolved by toggling Not enabled for each storage account. Your screen will look similar to the one below. Select Resolve error to view help for the errors. The current order status will be Data copy halted. If any retryable copy errors prevented files from uploading, you'll see the following notification. To resolve retryable copy errors during an upload, do these steps: If you can't fix the error, or prefer not to, you can proceed with the order without fixing the errors. When a retryable error occurs during an upload, you receive a notification with instructions for fixing the error. How you proceed with an upload depends on whether the errors can be fixed and the current upload resumed (see Retryable errors tab), or the errors can't be fixed in the current order (see the Non-retryable errors tab). For step-by-step instructions, see Review errors and proceed. If you don't respond to the notification, the order is completed automatically after 14 days. The notification lets you know about any configuration issues you need to fix before you try another upload via network transfer or a new import order.Īfter you review the errors and confirm you're ready to proceed, the data is secure erased from the device. For guidance on resolving the errors, see Summary of upload errors. The errors are listed in the data copy log, which you can open using the Copy Log Path. The current order status is Data copy completed with errors. Non-retryable errors: If the error can't be fixed in the current order, the notification looks similar to the following one. If you select Resolve error, a Resolve error screen will tell you how to resolve each error. You can either choose to resolve the error or proceed with data erasure without making any change. The current order status is Data copy halted. Retryable errors: If you can fix the error in the current order, the notification looks similar to the following one. You can tell whether the error can be fixed by the status and options in the order overview. When a file upload fails because of an error, you'll receive a notification in the Azure portal. The information in this article applies to import orders only. This type of error is referred to as a non-retryable error in the discussion that follows. Upload of any blobs that are already stored in the container will fail. You'll need to create a new order after you resolve the issues in your data.Īn example of a non-retryable error is if a blob storage container is configured as Write Once, Read Many (WORM). But the order completes without the data that failed to upload, and the data is secure erased from the device. For those errors, the upload pauses to give you a chance to review the errors. Non-retryable errors - These are errors that can't be fixed. This type of error is referred to as a retryable error in the discussion that follows. To resolve this, you will need to enable this setting and then confirm to resume data copy. The data is then successfully uploaded in your current order.Īn example of a retryable error is when Large File Shares are not enabled for a storage account that requires shares with data more than 5 TiB. Retryable errors - You can fix many types of copy error and resume the upload. The error notification and options vary depending on whether you can fix the error in the current upload: This article describes review and follow-up for errors that occasionally prevent files from uploading to the Azure cloud from an Azure Data Box or Azure Data Box Heavy device.
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